Privacy policy

Jones Family – Melbourne
Last updated: [insert date]

This Privacy Policy describes how The Jones Family ("we", "us", "our") collects, uses, and discloses your personal information when you visit or make a purchase from our website.

Information We Collect
When you visit our store, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. Additionally, as you browse, we collect information about the pages you view, the websites or search terms that referred you, and how you interact with the site.

When you make a purchase or attempt to make a purchase, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

How We Use Your Information
We use the information we collect to:

Fulfil orders, process payments, and arrange shipping
Communicate with you about your order, account, or enquiries
Screen orders for potential risk or fraud
Provide you with marketing communications, where you have opted in
Improve and optimise our website and customer experience

Sharing Your Information
We share your personal information with third parties to help us use it as described above. For example, we use Shopify to power our online store — you can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy. We also use payment processors, shipping carriers, and analytics providers to operate our business.

We may also share your information to comply with applicable laws, respond to a subpoena or legal process, or protect our rights.

Your Rights
Under the Australian Privacy Act 1988 (Cth), you have the right to access the personal information we hold about you and to request corrections. If you would like to exercise this right, please contact us at support@thejonesfamilymelbourne.com.

Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements.

Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and understand how visitors use our site. You can disable cookies through your browser settings, though this may affect site functionality.

Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices. Any changes will be posted on this page.

SHIPPING POLICY

Jones Family – Melbourne

Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, processing may be delayed by a few days — we'll notify you by email if there's a significant delay.

Shipping Rates & Delivery Estimates

Australia: Free shipping on every order. Standard delivery typically takes 3–7 business days depending on location.
International: Shipping rates and delivery times vary by destination and are calculated at checkout.

Delivery delays can occasionally occur due to circumstances beyond our control (weather, carrier delays, customs processing for international orders).

Order Tracking
Once your order ships, you'll receive a shipping confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

Customs, Duties & Taxes
For international orders, Jones Family is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
Jones Family is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier or us directly at support@thejonesfamilymelbourne.com to submit a claim.

Questions
If you have any questions about shipping, contact us at support@thejonesfamilymelbourne.com.